Customer Care Representatives
| Location: | Prospect Street, Fredericton, New Brunswick, Canada |
|---|---|
| Job Type: | Permanent |
| Posted: | 24th Oct 2008 |
| Closing Date: | 21st Nov 2008 |
| Posted By: | Accenture Utilities BPO Services |
| Details: | |
| Customer Care Representatives Flex Time Positions Available with Accenture in Fredericton "Being part of an award -winning company like Accenture is exciting and rewarding. The workplace atmosphere and the company's commitment to our customers make it a great place to work." Jeff Mills, Customer Service Representative If you're a positive and professional team player who enjoys problem-solving and a high energy environment, rewarding job opportunities await you with our Fredericton-based customer care team. As a Customer Care Representative with our award winning company, you will work in a call center where schedules are driven by peak business needs. Opportunities are available in permanent Full Time Flex positions working 35 - 44 hours per week. Specific responsibilities include: Provide excellent customer service in an inbound customer contact environment Quickly analyzing and interpreting customer inquiries to identify customer needs Listen to customers, ask questions as appropriate to discover needs while simultaneously using a keyboard to capture information Fulfill customer expectations in a way that also complies with policies, practices and procedures Identify and resolve complaints, influence to achieve a solution which is mutually satisfactory to the customer Qualifications: Customer service and/or collections experience preferred Excellent communication, listening and interpersonal skills Strong keyboarding skills Detail oriented Ability to work independently and exercise good judgement Ability to adapt to quickly changing situations Dedication to continuous improvement and customer service excellence Compensation and Benefits: $11.00/hr hour - increase to $11.50/hr after 6 months (if meet performance expectations) Overnight shifts available to interested applicants (shift premium for overnight shifts - bonus after 6 months of service) Wide range of benefits including: Health and Dental starts on your first day Employee Share Purchase Plan Pension Plan Double Overtime and Shift Premiums Personal Time Banked Time Referral Program Extensive Training To find out more about this opportunity and to apply online please visit our website or e-mail your resume. Accenture Utilities BPO Services is part of Accenture, one of the world's leading management consulting, technology services and outsourcing companies. We're the largest provider of customer care to utilities across North America, serving clients as BC Hydro, Enbridge Gas Distribution, Enbridge Gas New Brunswick, Enmax Energy and Terasen Gas. Consider joining Accenture Utilities BPO Services' high performance team. | |
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