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TAC Level 3 Support

Location:Fredericton, New Brunswick, Canada
Job Type:Permanent
Posted:30th Jul 2009
Closing Date:27th Aug 2009
Posted By:Advantage Personnel
Details:
TAC Level 3 Support

Advantage Personnel – TAC Level 3 Support
Candidate:
Always looking for a technical challenge? Want to work with a highly technical team on everything from advanced OS administration to IT security? Looking for a more personable work environment where teams help each other and your input is valued?
Location: Fredericton, NB
Job Description:
We are seeking qualified individuals for our clients customer solution delivery division in our Fredericton, New Brunswick office. This position involves working with our customers and some of the world’s top network and security experts. Candidate needs to be able to assist with advanced hardware, operating system, tuning, scalability/performance, network integration issues and security incident analysis. Our Tier 3 support group is involved in all aspects of customer interactions from pre-sales deployment design to upgrading and support of existing customers. We require individuals who wish to be challenged technically by being able to adapt to integrating with all major networking brand names.
Ideal individuals will enjoy working with customers, excellent work ethic and require to be technically challenged on a day to day basis.
Responsibilities:
• Technical Engineering support, as part of our Technical Assistance Center, in order to resolve customer issues by; performing issue diagnostics, performance optimization, security incident analysis, solution/partner recommendation and product knowledge transfer
• Communicate with customers on an ongoing basis to identify problems, communicate progress and resolution while maintaining a high sense of urgency and timely escalations
• Work with Customer Account Team's to ensure total customer satisfaction by representing our customers needs and requirements to product management and engineering
Requirements:
• Must have:
o Linux/Unix experience with in depth knowledge of the OS in relation to Enterprise networks and/or security. Perl or Shell scripting would be an asset
o Spoken and written English language skills at a completely fluent level. Bilingual in any language would be an asset but not a requirement.
• Experience with the following would be beneficial::
o Candidates with fundamental network troubleshooting skills with hands on experience with routers, switches, firewalls, proxy servers, Intrusion detection systems and/or vulnerability scanners
o Troubleshooting of Java based applications deployed in production environments
o Familiarity with security products and protocols & good working understanding of TCP/IP including routed and routing protocol
o Tier 2 & 3 Troubleshooting skills with a minimum of 3 years experience
o Windows 2000 / 2003 Server administration experience.
o Log aggregation and monitoring.
o Database installation and support experience (PostgreSQL, Oracle, MySQL or MSSQL)
• Passion for customer care and customer satisfaction
• Previous experience in customer facing support role is required
• Strong communication skills
• Must be able to work in a high-volume, fast-paced, goal-oriented environment
• This is a full-time position requiring 40 hours of work per week and requires shift work from late morning until early evening. Participation to on-call rotation will be required .
 
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