Bilingual Level 1 Help Desk Specialist
| Location: | Gagetown, Fredericton, New Brunswick, Canada |
|---|---|
| Job Type: | Contract |
| Posted: | 16th Sep 2009 |
| Closing Date: | 14th Oct 2009 |
| Posted By: | Nisha Technologies |
| Details: | |
| Bilingual Level 1 Help Desk Specialist Help Desk Specialist: to provide first level response to end user requests for technical assistance: •Knowledge and experience working with Active Directory and Windows 2003 server; •Experience in providing remote desktop assistance; •Knowledge and experience working in a help desk environment; and •Knowledge and experience working with industry standard ITSM tools. Tasks/Deliverables Help Desk Specialist •Perform a variety of problem analysis and monitoring tasks, monitor network management systems and respond appropriately to user requests and problems; •Perform initial problem analysis and attempt to rectify the problem over the phone and when required assign the problem to the appropriate technical staff; •Maintain liaison with network users and technical staff to communicate the status of problem resolution to network users; log and track requests for assistance; •Provide advice and technical guidance to end users and technical resources as the situation warrants; •Maintain records of problems reported and their resolution utilizing the provided ITSM tool; •Liaise with end users to ensure maintenance of accounts and software, and to advise end users of upgrades, additions and/or changes to IM/IT resources or configuration prior to their execution; and •Perform Help Desk Specialist-related tasks incidental to the work described herein. | |
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